Return & Refund Policy
Due to the nature of our work, all sales are subject to the following terms:
Original Artwork & One-of-a-Kind Pieces
- All original artwork sales are final.
- No returns, exchanges, or refunds are accepted for original, one-of-a-kind, or commissioned pieces.
Limited Edition Prints
Claims are accepted only if the print arrives damaged or defective.
Returns & Refunds Policy (Prints)
Defective or damaged items: Customers can request a replacement or refund if the product arrives defective, damaged, or with printing errors. Please contact us within 30 days of delivery with photos of the issue.
Change of mind / incorrect order: We do not offer refunds or exchanges if the customer simply changes their mind or chooses the wrong size.
Shipping issues: If a package is lost or not delivered, please contact us promptly. We will work with Printful to resolve the issue.
Refund processing: Approved refunds for defective items will cover the product cost and shipping. Refunds for change-of-mind orders are not covered by Dream Create Collective.
To submit a claim:
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Contact us within 5 days of delivery
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Include your order number and clear photos of the damage
If approved, we will offer a replacement (if available) or a refund at our discretion.
Non-Returnable Items
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Custom commissions
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Original artwork
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Artwork damaged due to improper handling after delivery
Refund Processing
Approved refunds will be processed to the original payment method within 7–10 business days.